In these terms and conditions (the “Terms and Conditions”) the following words and phrases shall have the following respective meanings unless the context requires otherwise:
“Website(s)” means the online site where TIMERESQ LDA. indirect interacts with customers and users, provides overview and full list of services, process orders and payment from customers;
“User” means a specified individual who access, surf or use the website;
“Customer” means a specified individual or corporate entity who process a purchase of available services on the website;
“Company” means TIMERESQ LDA., a company registered and incorporated under the laws of Portugal (company number 513449434) the address of whose registered office is Travessa do cabral 35a, 1200-073, Lisbon, Portugal;
“Goods” means any goods purchased by or supplied to the Company on behalf of a Customer and subsequently provided to the Customer under the Terms and Conditions which goods shall be deemed to have been purchased by the Company as agent for the Customer;
“Service Fee” means the fee charged by the Company to the Customer for the provision of it’s services;
“Services” means any services provided by the Company to the Customer or sourced by the Company from a Supplier for the Customer and subsequently provided to a Customer under the Terms and Conditions including the purchase of Goods on behalf of the Customer; and
“Supplier” mean any third party supplier with whom the Company liaises in sourcing the Services while acting as agent on behalf of the Customer.
In these Terms and Conditions:
A. words denoting the singular shall include the plural and vice versa;
B. any reference to a statutory provision shall include amendment, replacement or re-enactment thereof; and
C. the heading of clauses are intended for convenience only and shall not affect the interpretation of the Terms and Conditions.
This site is operated by TIMERESQ LDA. (registered number 513449434, VAT number 513449434) from its registered address at Travessa do cabral 35a, 1200-073, Lisbon, Portugal.
The purpose of the site is to provide you with information about our services and the business of TIMERESQ LDA.;
To the extent that you access our online selling web sites or web pages for any relevant market around the world, you will need to note that other or additional terms might apply (e.g. in relation to the availability and delivery of services).
We have taken every care in the preparation of the site. However, as certain technical matters may be beyond our control, we cannot guarantee that you will have uninterrupted access to the site at all times.
Reference to any product or service on the site does not constitute an offer to sell or supply that product or service and does not mean that the product or service is available in all countries or that the name and description of any product in your local shop will be the same as that included on the site.
TIMERESQ LDA. is, unless otherwise stated, the owner of all copyright and database rights in the site and its contents.
You may not publish, distribute, extract, re-utilise, or reproduce any part of the site in any material form (including photocopying or storing it in any medium by electronic means) other than in accordance with the limited use license set out in our copyright notice or as permitted by the Copyright Designs and Patents Act 1988 or the Copyright and Rights in Databases Regulations 1997 as applicable or any equivalent legislation as may apply in your country.
All service names used in this site are the trademarks, trade names or service marks of TIMERESQ LDA. unless otherwise stated.
You may not market or distribute or offer any services under or by reference to or otherwise use or reproduce any such trade marks, trade names or service marks without the prior written permission of TIMERESQ LDA. or the owner of such trade marks, trade names or service marks.
TIMERESQ LDA. All Rights Reserved.
The contents of these pages are © TIMERESQ LDA. Reproduction of part or all of the contents in any form is prohibited other than in accordance with the following permissions:
No part of the website of TIMERESQ LDA. may be reproduced or transmitted to or stored in any other web site or other form of electronic retrieval system.
Questions regarding commercial use of TIMERESQ LDA. please contact firstname.lastname@example.org
We may provide links to other websites from time to time. These links are provided for your convenience. We do not endorse or take responsibility for the content of those websites, are not responsible for the availability of those websites and will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked websites you do so at your own risk.
To the fullest extent permitted by law all warranties (express or implied) in respect of the Site and the content of and your use of the same are excluded. Except in the case of death or personal injury caused by our negligence, to the fullest extent permitted by law we exclude all liability to you in respect of your use of this site.
We reserve the right to amend these Terms and Conditions without notice to you from time to time. Any such amendment shall be effective once the revised terms have been posted on the site.
These Terms are governed by and will be construed in accordance with the laws of Portugal. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the Portuguese Courts.
TIMERESQ LDA. provides ready sampled package services for travellers around the world.
TIMERESQ LDA.’s services may to a certain extend resemble those of a local Sherpa, Concierge or Assistant acting on behalf of our customers eg. the purchasing of goods, the booking of services.
TIMERESQ LDA.’s ready sampled services may include local products, local services, local goods, local transport tickets, other local tickets, including TIMERESQ LDA. material.
Services are to be provided by TIMERESQ LDA., however, TIMERESQ LDA. may liaise with Local Network Suppliers in procuring the Services to be provided to the Customers.
Retail Suppliers may impose their own terms and conditions in providing the Services and Customers are required to comply with such terms and conditions.
Reference to any goods in our services on the site does not mean that the product or service is available in all countries or that the name and description of any product purchased in the Online shop will be the same brand delivered
As availability of serviced brands may defer from city to city, TIMERESQ LDA. can not guarantee that the pictured brand of the goods will be of the same brand, shape or colour delivered. TIMERESQ LDA. will ensure that the quality will be the same or higher if the brand should defer from the one pictured on the Online Shop.
In the act of a Customer purchasing TIMERESQ LDA. services, the Customer agree that TIMERESQ LDA. purchases local goods/local services on his/her behalf, and the Customer agrees that such local goods/local services will be purchased by TIMERESQ LDA. as an agent for the Customer.
By purchasing TIMERESQ LDA. services the Customer agrees that the price of TIMERESQ LDA. services may include handling charges, packaging fees, delivery fee and other reasonable fees incurred to secure purchase and delivery of the full service.
By purchasing TIMERESQ LDA. services the Customer agrees for TIMERESQ LDA. to make payments and acquire goods on the Customer’s behalf to secure the full purchased service.
Available for sale and details of which appear on TIMERESQ LDA. Online Store; and
For delivery in defined areas of Copenhagen (DK), Lisbon (PT), Porto (PT), Madrid (ES), Barcelona (ES), Amsterdam (NL), Mumbai (.CO.IN), Pune (.CO.IN), Prague (CZ), New York (US), London (UK), Paris (FR), Toronto(CA), Mexico City (MX), Berlin (GE), St. Petersburg (RU). Excluding PO BOX addresses.;
Or delivered with your TIMERESQ LDA. airport pick-up.
For personal use, either by yourself or by your intended recipient(s) of the service. TIMERESQ LDA. reserves the right to decline any order that it has reasonable cause to believe is for onward sale other than through the Local Network Supplier channels approved by TIMERESQ LDA.
Details of the services available for purchase (including their price) are set out on TIMERESQ LDA. Online Store.
TIMERESQ LDA. takes all reasonable care to ensure that all details, descriptions and prices of services appearing on TIMERESQ LDA. online store are correct at the time when the relevant information is placed onto TIMERESQ LDA. Online store. Although every effort is made to keep TIMERESQ LDA. Online Store as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.
The service you ordered is discontinued, or no longer available.
Your credit card does not give authorisation for the payment of the purchase price.
You do not meet the eligibility to order criteria set out above.
You requested delivery address is outside our delivery area.
You are under the age of 18
We are deemed to have accepted your offer, and a corresponding contract of sale for the services you have ordered is concluded between you and TIMERESQ LDA. only upon those services being delivered to you, as detailed in the order confirmation E-mail - issued after your order have been accepted.
TIMERESQ LDA. will E-mail you, but not limited, to:
TIMERESQ LDA. offer our customers a secure and convenient method for making payments online using PayPal. The PayPal system uses industry-leading security measures to ensure that your financial information is kept private.
Please note that you DO NOT need a PayPal account to use our web shop. You may pay with your VISA, MasterCard, American Express card and other cards. Of course, if you have a registered PayPal account you may choose this for the purchase method without typing your credit card information. Signing up for a PayPal account is optional, however, which means that you can complete your payment first, and then decide whether you want to save your information in a PayPal account for future purchases.
One advantage of using the PayPal system is that refunds are processed instantly. If the PayPal payment was funded by a credit card, the money will be credited back to your card and, depending on the card issuer, may take up to four days before showing on your credit card statement. Refunds for transactions that were funded by bank account or PayPal balance are credited instantly to the customer’s PayPal account. www.paypal.com
Additional information about the PayPal payment system may be found on the PayPal website.
After you select your products, filled in the needed delivery information and click on the “proceed to payment” button, you will complete your payment on the PayPal website. Once PayPal clears your payment, we will send you an email confirming of your order.
Delivery fee will be stated in your basket summary and may vary from city to city.
Delivery of your goods will occur in the hours of your requested timeframe (2 hours).
TIMERESQ LDA.’s services are available for delivery 7 days a week.Some cities might be excluded for delivery on certain major bank holidays.
TIMERESQ LDA.’s services are delivered in various timeframes depending on city. Commonly most cities will have the timeframe of delivery between 9 am – 7 pm. Please see specific delivery timeframe in the check out of each city.
This delivery option is limited to Lisbon, Porto, Mumbai, Pune, Prague, Mexico City.
Purchased goods will be with the driver. The driver will make sure to drop you off at your requested destination with your (purchased goods and) travel luggage.
Delay or cancel of flight arrival - Should your flight be delayed or cancelled you are entitled to inform us immediately for rearrangement of airport pick-up. This must happen at least 4 hours before the first scheduled arrival.
Should your flight be delayed 30 minutes or less the driver will await your arrival. Should your flight be delayed more than 30 minutes, without you informing TIMERESQ LDA. of so, TIMERESQ LDA. or the driver will not be entitled to await your arrival or entitled to deliver the airport pick-up. Should there be purchased goods with your driver, TIMERESQ LDA. will to a certain extend try to schedule a delivery of your purchased goods to a requested location within 72 hours.
TIMERESQ LDA. will not be responsible of the conditions of your purchased goods (gone bad) in the case your flight should be delayed or cancelled.
TIMERESQ LDA. will not reimburse any amount of transportation, purchased goods or delivery costs or fees in case of flight delay or flight cancellation.
TIMERESQ LDA. may use third party delivery methods and subsidiaries. This may include car delivery, motorbike delivery, bike delivery, and on-foot delivery.
TIMERESQ LDA. will to its outmost extend try to avoid delay in delivery. Should this occur you will be informed by email or phone of new delivery time within 24 hours. Should you then be unable to receive your purchased goods for a new scheduled delivery, TIMERESQ LDA. will reimburse (100%) the full cost of purchase and delivery.
In the event the delivery team was unable to delivery your goods to your requested address due to; no one home, blocked street or access to street or building, wrong address. TIMERESQ LDA. will contact you (within 24 hours) by the contact information provided; phone or email. TIMERESQ LDA. will to a certain extend re-arrange immediately pick-up of goods else where accessible, or rearrange delivery for later. Attempt of redelivery may only happen once (1). In the event of TIMERESQ LDA. being unable to get in contact with you; either by phone or email within 24 hours TIMERESQ LDA. will cancel the delivery and no reimbursement of purchased goods or delivery fee will be applicable.
In the event the delivery team is unable to delivery your goods to your requested address on the requested date within requested timeframe due to; vehicle problems or other labour issues. TIMERESQ LDA. will contact you (within 24 hours) by the contact information provided; phone or email. TIMERESQ LDA. will then re-arrange delivery for later. Should you then be unable to receive your purchased goods for a new scheduled delivery, TIMERESQ LDA. will reimburse (100%) the full cost of purchase and delivery fee unless point (3) Force Majeure is invoked. In the event of TIMERESQ LDA. is unable to get in contact with you; either by phone or email within 24 hours to reschedule delivery, TIMERESQ LDA. will cancel the order and reimburse (100%) the full cost of purchase and delivery fee unless point (3) Force Majeure is invoked.
TIMERESQ LDA. will not be responsible of the conditions of your purchased goods (gone bad) in the case of rearranged delivery for later, except in the case the delivery has been rearranged due to TIMERESQ LDA.
Neither party shall be liable for any delay, defect or deficiency hereunder to the extent that such delay, defect or deficiency is caused by an event of force majeure which affects performance by hindering, delaying or making considerably more difficult the fulfilment of commitments of TIMERESQ LDA.. “Force majeure” shall mean labour disputes or any circumstance beyond the control of the party such as acts of God, disruption of transport, obstruction by ice, accidents, breakdowns of machinery, or delay in delivery by any third party which is caused by force majeure. Force Majeure shall be applicable if invoked by TIMERESQ LDA. or our third party delivery teams. Should you wish to dispute force majeure, this is only applicable if caused by a third party such as flight operator and/or bus or train operator. In addition if you choose to invoke force majeure this must be stated in written to TIMERESQ LDA. with the right documents from third party transportation company to prove the incident.
Cancelling the Contract and Returns caused by damage or faulty delivered items
You may change your mind and cancel your order five (5) days (120 hours) prior your date of delivery of goods by 12 noon CET (Central European Time)
If you choose to cancel your order we will refund:
You may exchange your goods if the goods in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered. Any damage or faulty items must be noti¬fied within 24 hours of receipt of goods. No goods may be returned without prior authorisation from TIMERESQ LDA. Your product can only be exchanged in the country it was purchased. When exchanging damaged, faulty or incorrect orders we will: Dispatch replacement items to you free of charge
TIMERESQ LDA. do not allow any returns of goods unless filled complain of above point is applicable to the goods. TIMERESQ LDA. do not allow any reimbursement of purchase price.
At TIMERESQ LDA, we take the protection for your Personal Information (such as name; address; phone number; date of birth; e-mail address; gender; language preference; and merchandise category preferences) very seriously.
We collect Personal Information that you provide to us voluntarily and process it for the following purposes ("Purposes"):
We may hold or process such Personal Information securely anywhere in the world, for as long as is necessary for the Purposes and we may only share it with franchisees, subsidiaries and subcontractors of TIMERESQ LDA We use PayPal technology to protect your credit card information online.
Subject to your consent we may communicate with you through a variety of channels, including through our customer service, and through the Internet, and through a variety of means such as post, email, phone, or text message. You may unsubscribe at any time by writing to us in the manner explained in our communications or by contacting us as set out in section 14.1 below.
We have a designated customer service in our global headquarters, responsible for compliance with this policy and with all applicable laws.
1.5. We designate one or more persons ("Customer service")in our global headquarters.
1.6. We take every measure to provide a comparable level of protection for Personal Information should the information be Processed by a Vendor.
2.2. We provide you with information that explains why the Personal Information is needed and how the Personal Information will be processed.
3.1. We at TIMERESQ LDA. limit the amount and type of information that we collect to that which is necessary for the identified purposes and do not collect your Personal Information unless you (directly or indirectly) provide it to us voluntarily.
3.2. Although the precise details of the Personal Information collected will vary according to the specific purpose, we may typically collect the following Personal Information from or in relation to you:
4.1. Where we collect information through our web sites, as is the case with many other web sites, we automatically collect certain non-personal information regarding web site use that does not identify you. Examples include the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the web site, the internet address of the web site from which you linked directly to our web site, the operating system you are using, the sections of the web site you visit, the web site pages read and images viewed, and the content you download from our web site.
4.2. We may use non-personal information to compile tracking information reports regarding site user demographics, site traffic patterns, and site purchases. None of the tracking information in the reports can or will be connected to the identities or other Personal Information of individual users.
4.3. In this way, your visit to our web site will be logged; however, you will remain anonymous to us unless you specifically choose to share information with us. We use this information about the way in which our customers use our website to better understand which features are most popular and best meet the needs of our visitors.
5.1. We at TIMERESQ LDA collect Personal Information for the following purposes ("Purposes"):
5.2. We only keep Personal Information for as long as is necessary to satisfy the specified purposes, for which it was collected. We retain Personal Information in accordance with our own guidelines, procedures and principles and in line with United Kingdom law.
5.4. We may disclose your Personal Information if we are required to do so by law or requirement of a competent authority.
5.5. In addition to the above, we may from time to time work on specific initiatives with carefully selected third party companies/organisations (outside of TIMERESQ LDA ) to share opportunities with you. If we do this, we will inform you at the time of such initiatives that, if you decide to submit any Personal Information, it will be shared with those selected companies/organisation and will only do so with your prior consent.
5.7. If you do consent (opt in) to receive these communications you may unsubscribe at any point in the future by contacting us as provided at section 6.4 below.
5.8. We will only use your Personal Information for a purpose that has been specified prior to its use or where the Processing of your Personal Information is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract or Processing is necessary for other legal purposes.
5.9. As we develop our business, we might sell or buy Shops or assets. In such transactions, Personal Information may be one of the transferred business assets. Also, in the event that The Body Shop or substantially all of its assets are acquired, data files containing Personal Information will be one of the transferred assets.
6.1. Opt In: We at TIMERESQ LDA will not use your Personal Information for a purpose that has not previously been specified, unless we have previously obtained your consent or unless such purpose is required by law.
6.2. Consent to provide Personal Information is not a condition for our selling a product to you, unless the information requested is required to fulfill an explicitly specified and legitimate purpose.
6.3. In particular we will seek your explicit prior consent (opt in) before sending to you marketing communications (see section 5.1.2 above).
6.4. Unsubscribe: At any time, you can withdraw your consent to our collection, use or disclosure (generally Processing) of your Personal Information by (i) contacting us as set out in section 14.1 below, or (ii) writing to us in the prescribed manner (whether by email or post, or by text messaging etc), as specified in our communications to you, or in relevant forms that you might have signed (e.g. for our customer loyalty scheme),. If you have any concerns whatsoever, with regard to the unsubscribe functionality that we make available to you, pursuant to this section, please contact us at the email address; email@example.com also mentioned in section 14 below.
7.1. We at TIMERESQ LDA keep Personal Information as accurate, complete and up-to-date as necessary, taking into account its use and the interests of our customers.
7.2. You are responsible for informing us about changes to your Personal Information and for ensuring that such information is accurate and current.
8.1. Customers have a qualified right to access, rectify, delete, or object (to the processing of) your Personal Information stored by us and to receive an account of its use and disclosure. We recommend that all customer requests for access to Personal Information held by TIMERESQ LDA be made in writing, although we will not impose a formal requirement in this regard. However, we may require you to provide us with additional information reasonably necessary for us to satisfy your request.
8.2. Responding to a customer request (under section 14 below) for information will usually be done at no or minimal cost to the customer. The Personal Information requested is provided to the customer in a form that is generally understandable.
8.3. We amend the Personal Information contained in our database or elsewhere as required when an individual successfully demonstrates the inaccuracy or incompleteness of the Personal Information. An amendment may involve the correction, deletion or addition of information and notification to third party to whom the data have been disclosed. However, we may be unable to amend past purchase information or return transaction information.
If at any point we decide that we wish to use Personal Information for any purpose other than, or in addition to the Purpose(s) listed in this policy (section 5 above) or from that stated at the time this information was collected, we will notify you by way of an email, unless we do not have your email address, in which case we will use any other means of communication available to us depending on the contact details that you have provided to us. We will only proceed with such use, if we receive your consent with respect to such additional purposes (not previously communicated, or not previously included in this policy).
10.1. We at TIMERESQ LDA protect Personal Information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification with security safeguards appropriate to the sensitivity of the Personal Information, regardless of the format in which it is held.
10.2. We use various methods to safeguard Personal Information. They include:
10.2.1. physical measures: locked filing cabinets, restriction of access to offices, and company alarm systems.
10.2.2. technical tools: passwords and encryption, using generally industry best practices.
10.3. Online security is also a priority. TIMERESQ LDA incorporates security measures such as encryption and authentication tools to protect your Personal Information from unauthorized use. Firewalls are utilized to protect our servers and network from unauthorized users accessing and tampering with files and other information that we store.
10.4. In particular, with regard to credit card information, TIMERESQ LDA as a global retailer has signed up to and aims to comply - to the extent relevant to its type of business - with the Payment Card Industry Data Security Standard (PCI DSS) which is managed by the PCI Security Standards Council (which has been founded by American Express, Discover Financial Services, JCB, MasterCard Worldwide, and Visa International) and in order to improve credit card security for our customers. The PCI DSS is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures with a view to achieving ongoing development, enhancement, storage, dissemination and implementation of high security standards for account data protection. For more details on PCI DSS please refer to: https://www.pcisecuritystandards.org/.
11.1. Links to Other Websites
11.2. Cookies - Beacons
12.1. This campaign will run throughout the year (2015) .
12.2 TIMERESQ LDA provides one (1) winner every quarter (3 months) a TIMERESQ LDA pack, free of choice, to one of TIMERESQ LDA’s service destinations.
12.3 You can compete in the campaign by uploading a photo of your vacation to Instagram and hashtag it #TIMERESQ LDA.
12.4 Winner will be notified through a private message on Instagram.
13.1. We will never knowingly collect or solicit Personal Information from individuals under the age of eighteen (18) without first obtaining verifiable parental consent. If you are under the age of 18 you should not provide information to us. If we become aware that a person under 18 has provided Personal Information to us without verifiable parental consent (as may be the case where the information is provided via one of our web sites), we will remove such Personal Information from our files.
14.1. The TIMERESQ LDA. has procedures in place in order to receive and respond to enquiries about TIMERESQ LDA.s policies and practices relating to its handling of Personal Information. Any complaint or enquiry should be made in writing and addressed as shown in section 15 below or alternatively as addressed in point 14.2 or 14.3.
14.2. The TIMERESQ LDA. is applicable to the Consumer Dispute Resolution of Portuguese legal framework (Law 144/2015, 8 September). In case of any dispute customer can contact below entities:
CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide
Tel: +351 213 847 484; email: firstname.lastname@example.org
CIMAAL - Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Edifício Ninho de Empresas - Estrada da Penha
Tel: ´351 289 823 135; email: email@example.com
Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Av. Fernão Magalhães, n.º 240, 1º
Tel: +351 239 821 690/289; email: firstname.lastname@example.org
Centro de arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, 116, 2º
Tel: +351 218 807 00 / +351 218807030; email: email@example.com; firstname.lastname@example.org
Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé)
4700 - 030 Braga
VIANA DO CASTELO: Av. Rocha Paris, nº 103 (Edifício Vila Rosa)
4900 - 394 Viana do Castelo
Tel: +351 253 617 604; email: email@example.com
Contratos celebrados na Região Autónoma da Madeira
Rua da Figueira Preta, n.º 10, 3.º andar
14.3 The TIMERESQ LDA. has procedures in place in order to provide the possibility of loading a complaint in the European Commission official website for online dispute resolution. Any complaint or enquiry should be made to the following: http://ec.europa.eu/consumers/odr/.
15.2. You are reminded not to send via unencrypted means (such as email) sensitive information such as passwords, credit card information etc.